RG Consultancy · Reddington Group Inc · RG Care

Consulting that moves business forward.

From recruitment and performance management to fully managed on-site contact centres, we help small and middle-market businesses streamline operations, scale with confidence, and improve measurable returns.

NASSCOM CertifiedTrusted by Airtel, Kajaria, Credilio & moreIndia & USA Operations
0+Years of Operational Experience
0Global Presence Across India & USA
0/7Service Excellence, Round the Clock
0%Compliance-First Delivery

Who We Are

An on-site model with a clear strategic edge.

Reddington Global's on-site consultancy centre is built for execution at enterprise standards. Backed by decades of operational leadership and long-standing client relationships, we help businesses unlock durable value through practical, high-impact consultancy.

We partner with small to middle-market organisations to improve outcomes through operational intelligence, compliance, and quality assurance delivered as one integrated model.

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The Reddington Global team at work
01

Operational Intelligence

Subject-matter experts with deep experience in operational performance management and process excellence.

02

Compliance & Quality

Compliance-first delivery with rigorous quality assurance woven into every engagement.

03

People-First Staffing

The right people aligned precisely to demand, with a hiring approach focused on long-term fit and sustained outcomes.

Trusted By

Our Domestic Clients

FinQyZoftwarePolicyXCredilioKajariaLevel DebtClarity

Services & Solutions

What we offer.

Recruitment Solutions

Perfection is never the endpoint. We identify, evaluate, and place the right talent with precision to match your exact business demand.

Performance Management

Specialist-led performance programmes across operational intelligence, compliance, quality assurance, and measurable delivery improvement.

Retail Requirements

We manage ongoing retail and OEM requirements that keep contact centre operations efficient, stable, and fully supported every day.

Financial Services

Empowering banks, NBFCs, insurers, and fintechs with compliant, secure, scalable BPO — customer support, KYC, collections, and loan processing.

On-Site Contact Centre

We transition traditional setups into high-performing on-site contact centres with dedicated teams and round-the-clock service standards.

Management Consultancy

Strategic advisory from experienced operators across process transformation, organisational design, and sustainable growth planning.

Not sure where to begin?

Share your objective, and we'll recommend the right delivery model.

Talk to Us

How We Work

A clear path to results.

From discovery to ongoing optimisation, every engagement follows a proven four-step operating framework designed for measurable business impact.

01

Discover

A focused consultation to understand your operations, pain points, and growth goals.

02

Design

We engineer a precision solution — staffing model, compliance architecture, and KPI framework.

03

Deploy

Our trained on-site team goes live — aligned with your brand, culture, and service standards.

04

Optimise

Continuous performance loops, quality audits, and data insights to keep your outcomes sharp.

Why Reddington

Bring these strengths together, and you outperform the ordinary.

01

Cost Efficiency

Lower infrastructure and overhead costs translated into commercially efficient delivery through a high-performing on-site team.

02

Built-In Security

From confidentiality protocols to cyber-risk controls, security is embedded into every layer of execution.

03

Precision Staffing

Specialist teams aligned to your operating model, designed to elevate customer experience beyond local constraints.

04

Higher Productivity

Our on-site contact centre operations help organisations increase throughput, quality, and consistency across teams.

05

Operational Flexibility

Built for seamless 24/7 coverage with adaptable execution models that evolve with your business requirements.

06

Stronger Customer Relationships

Durable customer loyalty developed through consistent support, faster resolution cycles, and dependable service standards.

Leadership

Founders.

Jyotsana BoraJyotsana Bora

Jyotsana Bora

Founder & CHRO|Director
Foundation
Founded Reddington Global in 2022 with a vision rooted in people-first excellence.
Education
Psychology Honours — deep expertise in behavioural science and people strategy.
Expertise
Workforce design, talent acquisition, HR leadership and organisational development at scale.
Role
Leads human capital strategy across India and international operations.
Vishal BoraVishal Bora

Vishal Bora

Co-Founder & CEO|Director
Harvard Business School
Harvard Alumnus. Asia's Visionary Leader Award 2018 recipient.
Teleperformance (2001–2008)
Scaled operations to 9,000+ workforce across international and domestic divisions.
Videocon (2008–2010)
Built and managed COE across 22 circles for Videocon mobile Services.
Personiv (2010–2023)
Built revenue from ground up to $138M/year across 3 geographies and 3,500 members.
Today at Reddington
Driving BPO expansion across US, UK & Canada with AI-augmented contact centre delivery.

Projects

Execution stories from real operations.

A snapshot of how our teams collaborate, deploy, and scale delivery environments for client-facing operations.

Team seminar at Reddington Global

Operational Workshops

Structured strategy sessions that align teams on delivery standards, workflows, and performance goals.

Interviewing new talent

Talent Acquisition

Focused recruitment and onboarding initiatives designed to build role-ready teams quickly and reliably.

Staffing consultation

On-Site Delivery Setup

End-to-end launch support across staffing, process management, and customer experience operations.

Testimonials

Trusted by leaders we work with.

★★★★★

“Reddington consistently demonstrates professionalism and innovation. Their disciplined execution makes them a trusted partner across every engagement.”

ParveenDirector, Operations
★★★★★

“My team and I believe personalised video experiences are essential for trusted relationships, and Reddington is helping us deliver that impact at scale.”

JoeVP Customer Success
★★★★★

“Reddington provided exceptional strategic guidance, strengthening our digital approach and significantly elevating our online brand presence.”

ChiranjibHead of Digital, Enterprise

FAQ

Frequently asked questions.

Which industries do you primarily support?

We support organisations across financial services, retail, contact centre operations, and growth-stage enterprises that require structured operational scale.

Can you provide on-site and managed delivery models?

Yes. Through Reddington Global, we deliver both embedded on-site teams and managed operations tailored to your business structure.

How quickly can a project be initiated?

Project timelines depend on scope, staffing needs, and integration requirements. Following discovery, we provide a clear launch roadmap with milestones.

Do you support India and international operations?

Yes. We currently operate across India and the USA, with leadership experience supporting broader international delivery environments.

Get in Touch

Let's build something
great together.

Tell us what you're solving for, and our team will respond within one business day with a clear, practical next step.

Our Offices

RG Consultancy

Tulip Ivory T-D, FL-G002, Sector 70, Gurugram, Haryana 122016, India

RG Group Inc

30 N Gould St, Ste R, Sheridan, WY 82801, USA

MyCashBridge Financial Pvt Ltd

750 Udyog Vihar Phase 5, Sector 19, Gurugram, Haryana 122016, India

IMMERGIX BPO

750 Udyog Vihar Phase 5, Sector 19, Gurugram, Haryana 122016, India

RG Care Foundation

750 Udyog Vihar Phase 5, Sector 19, Gurugram, Haryana 122016, India

Free Consultation

Share your requirements

Our team typically responds within one business day.