Services
Our team has a proven track record of providing exceptional services to renowned global brands, including Telus, Thryv, Shaw and AT&T etc. With a history of successful partnerships, we bring extensive experience in catering to diverse industries and delivering top-notch customer support solutions. Our expertise spans a spectrum of renowned brands, showcasing our ability to meet the unique needs and standards of each client.
Service and solution we offer
Lead Generation
Our customer experience (CX) approach prioritizes attentiveness and engagement, always placing the customer first across various communication channels.
OMNI CHANNEL SUPORT
Our customer experience (CX) approach prioritizes attentiveness and engagement, always placing the customer first across various communication channels.
INBOUND AND OUTBOUND SALES
While many clients recognize substantial savings of up to 75 % when outsourcing support through traditional channels like voice and email.
DIGITAL CONTENT WRITING
Reddington Global enhances this by pairing that support with new technologies (chat, omni-channel, IVR, etc.).
SOCIAL MEDIA MANAGEMENT
This approach equips our offshore agents with tools for heightened focus and efficiency, creating a smarter.
Result
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Immergix is founded to address futuristic solutions through AI, AR and IoT services, while staying focused on addressing common challenges faced by our clients within the contact center industry, such as B2B customer support, attrition, automation, consultative selling and empathetic conversations.
Our Mission
Strive to identify our client’s pain points and provide them with high-quality solutions. We also ensure that our clients have access to extensive data and human resources in real-time, and we maintain complete transparency throughout the process.
Our Vision
Immergix commits to automating life cycle processes, serving as a strategic partner through seamless integration and ensuring a meaningful impact with strategic approaches.
Our Core Values
Innovation, Integrity, Loyalty, Respect, Drive, Responsive
Reddington’s Answer To Possible Roadblocks!
Work-Life Harmony Suite
Clear Boundaries : We provide tools and strategies to establish clear boundaries between work and personal life, promoting a healthier work-life balance.
MS Teams GroupsT
Enhanced Communication : With MS Teams, we facilitate seamless virtual interactions, ensuring effective collaboration and reducing feelings of isolation.",
Productivity Strategies
Boosted Productivity: We Implement time management techniques to boost productivity and set realistic daily goals and prioritize tasks effectively
Technology Resilience
Dedicated IT Support : Our IT team ensures our technology is robust and resilient, minimizing disruptions caused by technical issues and ensuring uninterrupted workflow.
Collaboration Strategies
Team Engagement : We organize virtual team-building events and social activities periodically and utilize platforms for informal conversations and team bonding.
Career Development Initiatives
Virtual Career Development : Career Advantage focuses on fostering career growth in a remote setting, offering virtual mentorship programs and team-building activities.